ENGAGE: Customer Engagement Solution
It is a communication platform between customers and a service provider through various electronic channels of correspondence to enhance overall customer experiences and delight. The system encourages customers engagement in controlling the quality of services and instills accountability in the workplace. Currently, sponsored by the Ministry of Communication and Information Technology, this customer service platform is being used by various organizations for online customer compliant and suggestion management. There are 5 government organizations on the platform.
Understand your customer
Let customers speak about their dissatisfactions and let them know their feedbacks are valued
Streamline conversation
Stay on top of all customer requests coming in from different support channels
Collaborate Better
Get help from the right people across internal teams by looping them into filed cases
Stay productive
Make use smart automations to get things done faster and better